General FAQs
Find answers to common questions about our banking services, policies, and procedures.
What are your branch hours?
Our branch hours are Monday to Friday, 9 AM to 5 PM, and Saturday, 9 AM to 1 PM
How can I open an account?
You can open an account online, or contact our customer service for assistance.
What documents are required to open a personal account?
You need a valid ID, proof of address, and a social security number.
How can I check my account balance?
You can check your balance online.
How do you protect my online banking information?
We use advanced encryption and secure login processes to protect your information
What should I do if I suspect fraud?
Immediately contact our fraud department and report any suspicious activity.
Loans FAQs
Get information on our loan products, application process, and eligibility criteria.
What types of loans do you offer?
We offer personal loans, home loans, auto loans, and business loans.
How can I apply for a loan?
You can apply online, visit a branch, or contact our loan officers for guidance.
What are the eligibility criteria for loans?
Eligibility varies by loan type but generally includes creditworthiness, income verification, and a valid ID.
How long does the loan approval process take?
The approval process typically takes between a few days to a week, depending on the type of loan and documentation provided.
What interest rates do you offer on loans?
Interest rates vary based on the loan type and the applicant's credit profile. Please contact our loan officers for the latest rates.
Can I repay my loan early?
Yes, you can repay your loan early without any penalties. Contact us for details on how to proceed.